Terms of Service

1. Introduction and Acceptance of Terms

Welcome to PodPDF ("Service", "we", "us", or "our"), operated by XAD LABS (PVT) LTD. These Terms of Service ("Terms") govern your access to and use of the PodPDF platform, including our website at https://app.podpdf.com, our API services, and all related services (collectively, the "Service").

We operate globally using cloud infrastructure. PodPDF is built on Amazon Web Services (AWS) and serves customers worldwide. Customers worldwide may use the Service regardless of their location.

By accessing or using PodPDF, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

2. Service Description

PodPDF is a PDF generation platform that provides two primary methods of access:

2.1 Web Application

Browser-based interface for manual PDF generation
No coding knowledge required
Upload HTML, Markdown, or image files
Real-time PDF generation and download

2.2 API Integration

RESTful API for automated PDF generation
Programmatic access via API keys
Support for HTML, Markdown, and image inputs
Webhook notifications for asynchronous jobs
Integration into applications and workflows

Both methods count toward your usage quota and are subject to the same terms and limitations.

3. Account Registration and Authentication

3.1 Account Creation

You must create an account to use the Service
You must provide a valid email address
You must be at least 13 years of age to use the Service
Email verification is required before accessing the Service

3.2 Authentication Methods

We support the following authentication methods:

Email and Password: Traditional account creation via AWS Cognito
Google OAuth: Sign in using your Google account
API Keys: For programmatic API access (created within the dashboard)

When using Google OAuth, you authorize us to access your Google profile information (name, email) as permitted by Google's OAuth policies. You are responsible for maintaining the security of your Google account.

3.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials
You are responsible for all activities that occur under your account
You must notify us immediately at support@podpdf.com of any unauthorized access
We are not liable for any loss or damage from your failure to maintain account security

3.4 Account Information

You must provide accurate and complete information
You must keep your account information up to date
We reserve the right to suspend or terminate accounts with false or misleading information

4. Plans, Pricing, and Billing

4.1 Free Plan

New accounts start on the Free plan, which includes a limited number of free PDFs (currently 10) and is subject to a rate limit. Some features, such as the API Explorer, are available only after a purchase.
Once the free PDFs are used, generating more PDFs requires a monthly subscription or one-off credits.
We may change the Free plan's allowance or features, or limit or withdraw it for accounts that abuse it, including by creating multiple accounts.
You must verify the email address on your account before making a purchase.

4.2 Paid Plan

Your account moves to the paid plan with your first subscription payment or one-off credit purchase
Quota: Your monthly subscription allowance, plus any one-off credits you hold
Rate Limit: No per-account rate limiting
Price: $0.005 per PDF within a monthly subscription allowance; $0.01 per PDF from one-off credits
Features: Full access, priority support, unlimited API keys
Billing: A monthly subscription (see Section 4.3), optional one-off credits (see Section 4.4), or both. The cost of each PDF is deducted after it is generated

4.3 Monthly Subscriptions

Each subscription plan includes a fixed number of PDFs per billing period (for example, 4,000 PDFs for $20 per month or 20,000 PDFs for $100 per month), as shown on our pricing page at the time you subscribe
Auto-renewal: Subscriptions renew automatically every month and are charged to your payment method on file until cancelled
Allowance reset: Your monthly allowance is reset to your plan amount at the start of each billing period. Unused PDFs do not roll over to the next period and have no cash value
Upgrades: Moving to a larger plan takes effect immediately. You are charged a prorated amount for the remainder of the current billing period, and your allowance increases by the difference between the plans
Downgrades: Moving to a smaller plan takes effect at your next renewal. Your current allowance is unchanged until then
Cancellation: You may cancel at any time from your dashboard. Cancellation takes effect at the end of the current billing period, and your remaining allowance can be used until then
Failed payments: If a renewal payment fails, our payment provider retries it and we notify you by email. Any allowance you have left may remain usable while the payment is being retried, but no new allowance is granted for an unpaid period. If the payment is not recovered, the subscription is paused or cancelled and its allowance ends
One-off credits are unaffected: One-off credits are separate from any subscription. They remain in your account and continue to work if your subscription is cancelled, paused or ends
Subscription prices are subject to Section 4.7 (Price Changes); we will notify you before a price change applies to your subscription

4.4 One-Off Credits

One-off credits are optional. You may buy them with or without a subscription, at $0.01 per PDF, in the packs shown on our pricing page at the time of purchase
A one-off credit purchase is a single payment and does not renew
One-off credits do not expire while the Service is operating. If we discontinue the Service, Section 15.4 applies
One-off credits are used after any subscription allowance and free credits (see Section 4.8)

4.5 Enterprise / Tailored Plans

Enterprise plans are billed at the same rate of $0.01 per PDF as the standard paid plan
Monthly invoice billing: Enterprise customers are invoiced monthly (NET-30) based on actual usage — no upfront credit purchase required
No service interruption: PDF generation continues uninterrupted regardless of billing cycle; invoices are settled after the fact
Tailored plans may include custom quotas, webhook limits, and support levels as agreed
Contact us at support@podpdf.com for enterprise plan setup

4.6 Free Credits

We may provide users with free credits at our sole discretion
Free credits may be offered as discounts, bonuses, promotional offers, or for any other reason we determine
We control who receives free credits and the amount of credits provided
Free credits are subject to any terms and conditions we specify at the time of issuance
We reserve the right to revoke or modify free credits at any time
Free credits cannot be transferred, sold, or exchanged for cash
Free credits may have expiration dates as determined by us

4.7 Price Changes

We reserve the right to change pricing at any time
Notification: We will notify you of price changes via email to your registered email address
Advance Notice: Price changes will be communicated at least 14 days before taking effect
Your Options: If you do not agree to price changes, you may:
- Discontinue using the Service
- Delete your account
- Continue using the Service at the new rates after the effective date
Continued Use: Your continued use of the Service after price changes take effect constitutes acceptance of the new pricing

4.8 Payment and Billing

Paid plans are billed through a monthly subscription allowance, one-off credits purchased upfront at $0.01 per PDF, or both
The cost of each PDF is deducted after it is generated
You must have a sufficient subscription allowance or credit balance to generate PDFs
Usage is deducted from your subscription allowance first, then from any free credits, then from one-off credits
Subscription payments are due at the start of each billing period; payment for one-off credits is due immediately upon purchase
Payments are processed by Paddle, our payment provider, which also sends your receipts and invoices. Purchases made through Paddle's checkout are also subject to Paddle's terms
We reserve the right to suspend service for an insufficient allowance or credit balance
All prices are in United States Dollars (USD)
Enterprise plans may use invoice billing (NET-30) as specified in custom contracts

4.9 Refunds and Service Credits

Subscription Payment Refunds:

We offer a 14-day refund policy. If you are not satisfied, you may request a refund within 14 days of any subscription payment, including renewals and prorated upgrade charges. If a subscription payment is refunded, the monthly allowance granted by that payment is removed. Cancelling a subscription does not by itself trigger a refund for the current billing period.

One-Off Credit Refunds:

The same 14-day refund policy applies to one-off credit purchases: you may request a refund within 14 days of your purchase. When a credit purchase is refunded, the unused credits from that purchase are removed from your account.

To request a refund, contact us at support@podpdf.com.

5. Usage Limits and Technical Restrictions

5.1 Content Size Limits

HTML/Markdown: Maximum 5 MB per request
Images: Maximum 5 MB per image
Total Upload: Maximum 10 MB per request
Image Dimensions: Maximum 10,000 x 10,000 pixels per image

5.2 Page Limits

Production Environment: Maximum 100 pages per PDF
Development Environment: Maximum 2 pages per PDF
Requests exceeding page limits will be rejected with an error
No truncation is performed; the entire request will fail

5.3 Rate Limits

Free plan: 20 requests per minute
Paid plan: No per-account rate limiting
Tailored Plans: Rate limits as specified in your plan agreement
API Gateway throttling may apply to all users during high traffic

5.4 Processing Timeouts

Quick Jobs: Maximum 30-second processing time
Jobs exceeding 30 seconds will timeout and fail
Use long job endpoint for larger documents

5.5 Image Limits

API: Maximum 100 images per request
Playground (Web UI): Maximum 20 images per request
Supported formats: PNG, JPEG only

6. API Keys and Security

6.1 API Key Creation

You may create API keys through the Settings page
API keys are shown only once upon creation
You are responsible for storing API keys securely
Lost API keys cannot be recovered; you must create new ones

6.2 API Key Security

Never commit API keys to version control
Never share API keys publicly
Use environment variables to store keys
Use separate keys for development and production
Rotate keys regularly for production systems

6.3 API Key Management

You can revoke API keys at any time
Revoked keys cannot be reactivated
You must create new keys to replace revoked ones
We may revoke keys if we detect abuse or security violations

6.4 Responsibility for API Key Usage

You are responsible for all API requests made with your API keys
All usage charges apply regardless of whether requests were authorized by you
Immediately revoke compromised API keys and contact support@podpdf.com

7. Content and Data Ownership

7.1 Your Content

You retain all rights to content you submit to PodPDF (HTML, Markdown, images)
You grant us a limited license to process your content solely for providing the Service
We do not claim ownership of your content
We do not use your content for any purpose other than PDF generation

7.2 License to Use the Service

You grant us permission to:

Process your submitted content to generate PDFs
Store your content temporarily during processing
Store generated PDFs temporarily as described in Section 8
Record usage information about each request (not its content) to operate, secure and improve the Service, as described in Section 8.3 and our Privacy Policy

7.3 Content Restrictions

You may not submit content that:

Violates any law or regulation
Infringes intellectual property rights of others
Contains malware, viruses, or harmful code
Is defamatory, obscene, or hateful
Violates privacy rights of others

8. PDF Storage and Data Retention

8.1 Temporary PDF Storage

Quick Jobs: PDF is returned directly in the HTTP response and is not stored, unless you request storage, in which case it is kept like a Long Job output
Long Jobs and Bulk Jobs: The generated PDF (or output archive) is stored in Amazon S3 for up to 30 days, then automatically deleted from our servers
Uploaded bulk archives: Files you upload for bulk conversion are deleted within 24 hours of upload
Download link expiry: The pre-signed S3 URL provided to access your PDF is valid for 1 hour only. After it expires you can request a new link for the same file for as long as the file is retained

8.2 No Long-Term Storage

We do not provide long-term PDF storage or archival
Files are permanently deleted after 30 days and cannot be recovered
You must regenerate PDFs if you need them after that

8.3 Job Records

Job metadata is retained indefinitely: status, creation time, page count, the feature used, input and output size, processing time, the names (not values) of options you set, whether the request came from the web app or the API, the type of client that sent it, the calling website's domain and, for URL conversions, the domain of the page converted
Job records do not include your input or PDF content
When you delete your account, job records are kept only in anonymized form (see Section 15.1)

8.4 Input Content

Your input content (HTML, Markdown, images) is processed in memory
Input content is not stored persistently on our servers
Input content is deleted immediately after PDF generation

9. Acceptable Use Policy

9.1 Prohibited Activities

You may not use PodPDF to:

Generate illegal, fraudulent, or deceptive content
Create spam, phishing materials, or malicious documents
Violate intellectual property rights
Harass, threaten, or harm others
Circumvent usage limits or quotas
Reverse engineer or attempt to extract source code
Use automated systems to abuse the Service
Resell or redistribute the Service without authorization
Generate excessive traffic to disrupt service availability

9.2 Compliance with Laws

You must comply with all applicable laws and regulations
You are responsible for ensuring your use complies with local laws
You must comply with export control and sanctions laws

9.3 Enforcement

We reserve the right to investigate violations
We may suspend or terminate accounts for violations
We may report illegal activity to law enforcement
We are not obligated to provide advance notice before termination for violations

10. Service Availability and Support

10.1 Service Availability

We strive to maintain high availability of the PodPDF Service but do not make formal uptime commitments or service level guarantees. The Service is provided on a best-effort basis for all users.

We continuously monitor service health and performance
We use AWS infrastructure for high availability and redundancy
We may perform maintenance that temporarily affects availability

10.2 Maintenance and Updates

Scheduled Maintenance:

We will provide at least 48 hours advance notice via email
Scheduled maintenance windows will be announced in advance
We will schedule maintenance during low-traffic periods when possible

Emergency Maintenance:

May be performed without advance notice for critical security or infrastructure issues
We will minimize duration of emergency maintenance
We will notify you as soon as reasonably possible during or after emergency maintenance

10.3 Support

Email Support: support@podpdf.com
Support hours: Every day, 11:30 to 17:30 GMT. Messages that arrive outside these hours are answered in the next support window.
Free plan: Support provided on a best-effort basis, with no target response times
Paid plan: Priority email support with target response times:
- Critical issues (service down): 1 day
- High priority (major functionality impaired): 1 day
- Normal priority (general questions): 2 days
- Low priority (feature requests, documentation): 5 days
Tailored Plans: Support levels as specified in your plan agreement
Response times are targets, not guarantees
Support is provided in English, by email only. We do not offer phone or 24/7 support.

11. Intellectual Property

11.1 PodPDF Platform

XAD LABS (PVT) LTD owns all rights to the platform, infrastructure, and codebase
The PodPDF name, logo, and branding are trademarks of XAD LABS (PVT) LTD
You may not use our trademarks without written permission

11.2 User Content

You retain all rights to content you submit
You grant us only the rights necessary to provide the Service
We make no claim to ownership of your generated PDFs

11.3 Third-Party Components

The Service may include open-source software
Third-party components are subject to their respective licenses

12. Webhooks and Integrations

12.1 Webhook Configuration

You may configure webhook URLs to receive job completion notifications
Webhook URLs must be valid HTTPS endpoints
You are responsible for maintaining webhook endpoint security and availability

12.2 Webhook Delivery

We will attempt to deliver webhooks with up to 3 retries
We are not responsible for failed webhook deliveries due to endpoint unavailability
Webhook failures do not affect job completion status

12.3 Third-Party Integrations

You are responsible for compliance with third-party service terms
We are not liable for issues with third-party services you integrate with

13. Limitation of Liability

13.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

13.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, XAD LABS (PVT) LTD AND PODPDF SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

Your use or inability to use the Service
Any unauthorized access to or use of our servers or your data
Any interruption or cessation of the Service
Any bugs, viruses, or harmful code transmitted through the Service
Any errors or omissions in content
Any third-party content or conduct

13.3 Maximum Liability

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100 USD, WHICHEVER IS GREATER.

13.4 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless XAD LABS (PVT) LTD, PodPDF, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorney's fees, arising out of or in any way connected with:

Your access to or use of the Service
Your violation of these Terms
Your violation of any rights of another party
Content you submit to the Service
Your use of API keys or webhooks

15. Account Termination

15.1 Termination by You

You may delete your account at any time through the Settings page
Account deletion is permanent and cannot be undone
You are signed out and your API keys stop working immediately; deletion normally completes within a few minutes
Deletion removes your account and sign-in, profile answers, API keys, webhooks, templates and uploaded template images, and stored PDFs
Job records and payment records are kept only in anonymized form, for usage statistics and for accounting and tax obligations
Any active subscription is cancelled immediately when you delete your account, and its remaining allowance is forfeited
Any remaining paid or free credits are forfeited when you delete your account and are not refunded. To request a refund under Section 4.9, contact us before deleting your account
Outstanding balances must be paid before account deletion

15.2 Termination by Us

We may suspend or terminate your account at any time, without notice, for:

Violation of these Terms
Violation of Acceptable Use Policy
Fraudulent or illegal activity
Non-payment of fees
Abusive behavior toward our staff or other users
Any reason at our sole discretion

15.3 Effect of Termination

You will lose access to the Service immediately
Outstanding fees remain due and payable
We may delete your data in accordance with our retention policies
Sections that by their nature should survive termination will survive (e.g., liability limitations, indemnification, dispute resolution)

15.4 Discontinuation of the Service

We may discontinue the Service, in whole or in part, by giving at least 60 days' notice by email to your registered email address and on our website
During the notice period you can keep using the Service, including your subscription allowance and one-off credits. No new subscriptions or credit purchases are taken once notice is given, and active subscriptions are cancelled so they do not renew
One-off credits you paid for and have not used when the Service closes will be refunded to your original payment method, at the price you paid for them. You do not need to request this refund. Free and promotional credits are not refunded
You can download your generated PDFs and job records until the Service closes. After that, your data is deleted as described in our Privacy Policy

16. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information. By using the Service, you agree to our Privacy Policy, which is incorporated into these Terms by reference.

Key privacy points:

We collect minimal personal information (email, name, usage data)
Profile questions about your industry, use case, role and company size are optional
In the dashboard, Google Analytics runs only if you allow analytics cookies where consent is required (EU, EEA, UK and Switzerland)
We use AWS infrastructure with industry-standard security
We comply with GDPR and CCPA requirements
Generated PDFs are stored for up to 30 days; each download link expires after 1 hour and can be reissued
You can request data deletion by deleting your account

Please review our Privacy Policy for complete details.

17. Changes to Terms

17.1 Right to Modify

We reserve the right to modify these Terms at any time. Changes may include but are not limited to:

Changes to pricing (with email notification)
Changes to usage limits or features
Changes to supported services or authentication methods
Updates to comply with legal requirements

17.2 Notification of Changes

We will notify you of material changes via email to your registered email address
We may also post notices on our website or dashboard
Changes will be effective 14 days after notification, or immediately for legal compliance

17.3 Your Options

If you do not agree to changes:

You may stop using the Service
You may delete your account
Continued use after changes take effect constitutes acceptance

18. Dispute Resolution and Governing Law

We operate globally using cloud infrastructure and serve customers worldwide. However, for legal purposes, the following governing law and jurisdiction apply:

18.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Sri Lanka, without regard to its conflict of law provisions.

18.2 Jurisdiction

Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

Note: While Sri Lanka law governs these Terms, we comply with applicable international data protection regulations (GDPR, CCPA) and industry standards wherever our customers are located.

18.3 Informal Resolution

Before filing a legal claim, you agree to contact us at support@podpdf.com to attempt to resolve the dispute informally for at least 30 days.

18.4 Waiver of Class Actions

You agree to resolve disputes with us on an individual basis only. You waive any right to bring claims as part of a class action, collective action, or representative proceeding.

19. Miscellaneous Provisions

19.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and XAD LABS (PVT) LTD regarding the Service.

19.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

19.3 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

19.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms at any time without notice.

19.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, natural disasters, internet disruptions, or AWS service outages.

19.6 Third-Party Services

The Service relies on third-party providers (AWS for infrastructure, Google OAuth for sign-in, Paddle for payments). We are not responsible for third-party service failures, terms changes, or discontinuation.

19.7 Export Controls

You may not use or export the Service in violation of export laws and regulations of Sri Lanka, the United States, or any other applicable jurisdiction.

20. Contact Information

If you have any questions about these Terms, please contact us:

Email: support@podpdf.com
Website: https://app.podpdf.com