Terms of Service - PodPDF

1. Introduction and Acceptance of Terms

Welcome to PodPDF ("Service", "we", "us", or "our"), operated by XADLABS (PVT) LTD. These Terms of Service ("Terms") govern your access to and use of the PodPDF platform, including our website at https://app.podpdf.com, our API services, and all related services (collectively, the "Service").

We operate globally using cloud infrastructure. PodPDF is built on Amazon Web Services (AWS) and serves customers worldwide. Customers worldwide may use the Service regardless of their location.

By accessing or using PodPDF, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

2. Service Description

PodPDF is a PDF generation platform that provides two primary methods of access:

2.1 Web Application

Browser-based interface for manual PDF generation
No coding knowledge required
Upload HTML, Markdown, or image files
Real-time PDF generation and download

2.2 API Integration

RESTful API for automated PDF generation
Programmatic access via API keys
Support for HTML, Markdown, and image inputs
Webhook notifications for asynchronous jobs
Integration into applications and workflows

Both methods count toward your usage quota and are subject to the same terms and limitations.

3. Account Registration and Authentication

3.1 Account Creation

You must create an account to use the Service
You must provide a valid email address
You must be at least 13 years of age to use the Service
Email verification is required before accessing the Service

3.2 Authentication Methods

We support the following authentication methods:

Email and Password: Traditional account creation via AWS Cognito
Google OAuth: Sign in using your Google account
API Keys: For programmatic API access (created within the dashboard)

When using Google OAuth, you authorize us to access your Google profile information (name, email) as permitted by Google's OAuth policies. You are responsible for maintaining the security of your Google account.

3.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials
You are responsible for all activities that occur under your account
You must notify us immediately at podpdfapp@gmail.com of any unauthorized access
We are not liable for any loss or damage from your failure to maintain account security

3.4 Account Information

You must provide accurate and complete information
You must keep your account information up to date
We reserve the right to suspend or terminate accounts with false or misleading information

4. Plans, Pricing, and Billing

4.1 Free Tier

Quota: 100 PDFs (all-time free, non-renewable, cumulative)
Rate Limit: 20 requests per minute
Price: $0.00 per PDF
Features: Full access to all PDF generation features
Limitations: Once quota is exhausted, you must upgrade to continue

4.2 Paid Tier Plan 1

Quota: Unlimited PDFs
Rate Limit: No rate limiting
Price: $0.01 per PDF generated
Features: Full access, priority support, unlimited API keys
Billing: Credit-based billing (purchase credits upfront, deducted after each PDF generation)

4.3 Tailored Plans

We may offer tailored plans with custom pricing, quotas, and features for specific customers
Tailored plans are subject to individual agreements and may differ from standard plans
Contact us at podpdfapp@gmail.com for information about tailored plan options

4.4 Free Credits

We may provide users with free credits at our sole discretion
Free credits may be offered as discounts, bonuses, promotional offers, or for any other reason we determine
We control who receives free credits and the amount of credits provided
Free credits are subject to any terms and conditions we specify at the time of issuance
We reserve the right to revoke or modify free credits at any time
Free credits cannot be transferred, sold, or exchanged for cash
Free credits may have expiration dates as determined by us

4.5 Price Changes

We reserve the right to change pricing at any time
Notification: We will notify you of price changes via email to your registered email address
Advance Notice: Price changes will be communicated at least 14 days before taking effect
Your Options: If you do not agree to price changes, you may:
- Discontinue using the Service
- Delete your account
- Continue using the Service at the new rates after the effective date
Continued Use: Your continued use of the Service after price changes take effect constitutes acceptance of the new pricing

4.6 Payment and Billing

Paid plans use a credit-based billing system
You must purchase credits upfront ($0.01 per PDF)
Credits are deducted after each PDF generation
You must have sufficient credits to generate PDFs
Free credits (if included) are consumed before purchased credits
Credits do not expire unless otherwise specified
Payment is due immediately upon credit purchase
We reserve the right to suspend service for insufficient credits
All prices are in United States Dollars (USD)
Enterprise plans may use invoice billing (NET-30) as specified in custom contracts

4.7 Refunds and Service Credits

European Users (14-Day Refund Policy):

Users located in European countries have the right to request a refund within 14 days of payment
PDFs already generated are non-refundable - refunds apply only to unused portions of payments
To request a refund, contact us at podpdfapp@gmail.com within 14 days of your payment
Refunds will be processed within 30 business days of approval

Users from Other Countries:

No refunds for consumed services - charges for PDFs already generated are non-refundable
No refunds for partial months or unused quota
All charges are non-refundable except as required by applicable law

Service Credits for Errors:

In case of service errors, technical issues, or failures on our part, we may issue service credits at our discretion
Service credits are provided as free PDF generation credits and cannot be redeemed for cash
Service credits are subject to the terms specified at the time of issuance
Contact us at podpdfapp@gmail.com to report errors and request service credits

5. Usage Limits and Technical Restrictions

5.1 Content Size Limits

HTML/Markdown: Maximum 5 MB per request
Images: Maximum 5 MB per image
Total Upload: Maximum 10 MB per request
Image Dimensions: Maximum 10,000 x 10,000 pixels per image

5.2 Page Limits

Production Environment: Maximum 100 pages per PDF
Development Environment: Maximum 2 pages per PDF
Requests exceeding page limits will be rejected with an error
No truncation is performed; the entire request will fail

5.3 Rate Limits

Free Tier: 20 requests per minute
Paid Tier Plan 1: No rate limiting
Tailored Plans: Rate limits as specified in your plan agreement
API Gateway throttling may apply to all users during high traffic

5.4 Processing Timeouts

Quick Jobs: Maximum 30-second processing time
Jobs exceeding 30 seconds will timeout and fail
Use long job endpoint for larger documents

5.5 Image Limits

API: Maximum 100 images per request
Playground (Web UI): Maximum 20 images per request
Supported formats: PNG, JPEG only

6. API Keys and Security

6.1 API Key Creation

You may create API keys through the Settings page
API keys are shown only once upon creation
You are responsible for storing API keys securely
Lost API keys cannot be recovered; you must create new ones

6.2 API Key Security

Never commit API keys to version control
Never share API keys publicly
Use environment variables to store keys
Use separate keys for development and production
Rotate keys regularly for production systems

6.3 API Key Management

You can revoke API keys at any time
Revoked keys cannot be reactivated
You must create new keys to replace revoked ones
We may revoke keys if we detect abuse or security violations

6.4 Responsibility for API Key Usage

You are responsible for all API requests made with your API keys
All usage charges apply regardless of whether requests were authorized by you
Immediately revoke compromised API keys and contact podpdfapp@gmail.com

7. Content and Data Ownership

7.1 Your Content

You retain all rights to content you submit to PodPDF (HTML, Markdown, images)
You grant us a limited license to process your content solely for providing the Service
We do not claim ownership of your content
We do not use your content for any purpose other than PDF generation

7.2 License to Use the Service

You grant us permission to:

Process your submitted content to generate PDFs
Store your content temporarily during processing
Store generated PDFs temporarily as described in Section 8

7.3 Content Restrictions

You may not submit content that:

Violates any law or regulation
Infringes intellectual property rights of others
Contains malware, viruses, or harmful code
Is defamatory, obscene, or hateful
Violates privacy rights of others

8. PDF Storage and Data Retention

8.1 Temporary PDF Storage

Generated PDFs are stored temporarily for 1 hour only
After 1 hour, PDFs are automatically deleted from our servers
Quick Jobs: PDF is returned directly in HTTP response; not stored persistently
Long Jobs: PDF is stored in S3 with a pre-signed URL valid for 1 hour
Your Responsibility: Download PDFs immediately if you need to keep them

8.2 No Long-Term Storage

We do not provide long-term PDF storage
We are not responsible for PDFs not downloaded within the 1-hour window
Expired PDFs cannot be recovered
You must regenerate PDFs if you need them again

8.3 Job Records

Job metadata (status, creation time, page count) is retained indefinitely for all tiers
All job records are kept permanently with no automatic deletion
Job records do not include PDF content, only metadata

8.4 Input Content

Your input content (HTML, Markdown, images) is processed in memory
Input content is not stored persistently on our servers
Input content is deleted immediately after PDF generation

9. Acceptable Use Policy

9.1 Prohibited Activities

You may not use PodPDF to:

Generate illegal, fraudulent, or deceptive content
Create spam, phishing materials, or malicious documents
Violate intellectual property rights
Harass, threaten, or harm others
Circumvent usage limits or quotas
Reverse engineer or attempt to extract source code
Use automated systems to abuse the Service
Resell or redistribute the Service without authorization
Generate excessive traffic to disrupt service availability

9.2 Compliance with Laws

You must comply with all applicable laws and regulations
You are responsible for ensuring your use complies with local laws
You must comply with export control and sanctions laws

9.3 Enforcement

We reserve the right to investigate violations
We may suspend or terminate accounts for violations
We may report illegal activity to law enforcement
We are not obligated to provide advance notice before termination for violations

10. Service Availability and Support

10.1 Service Level Agreement (SLA)

Uptime Commitment:

We commit to maintaining 99.9% uptime for the PodPDF Service, calculated on a monthly basis.

SLA Coverage:

Applies to: Paid Tier Plan 1 and eligible tailored plans
Does not apply to: Free Tier users (best-effort service)
Tailored Plans: SLA eligibility and terms as specified in your plan agreement
Measurement Period: Calendar month

What Counts as Downtime:

Downtime is measured when the Service is unavailable and you cannot:

Access the dashboard at https://app.podpdf.com
Successfully authenticate to your account
Generate PDFs via API with valid requests
Access job history and account information

What Does NOT Count as Downtime:

Scheduled Maintenance: Announced at least 48 hours in advance
Emergency Maintenance: Critical security or infrastructure updates
Your Network/Systems: Issues with your internet connection, systems, or infrastructure
Third-Party Services: AWS service outages, Google OAuth outages, or other third-party failures beyond our control
Force Majeure: Natural disasters, acts of war, terrorism, or other events beyond our reasonable control
Your Violations: Downtime caused by your violation of these Terms
Beta Features: Features marked as beta, experimental, or preview
API Client Errors: Errors caused by invalid requests (4xx HTTP status codes)

10.2 SLA Credits and Remedies

If we fail to meet the 99.9% uptime commitment, eligible Paid Tier Plan 1 users and users on tailored plans with SLA guarantees may request SLA credits in the form of free PDF generation credits.

Credit Amounts (Based on Monthly Usage):

< 99.9% but ≥ 99.0%: 10% of PDFs generated
< 99.0% but ≥ 95.0%: 25% of PDFs generated
< 95.0%: 50% of PDFs generated

How to Request Credits:

Email podpdfapp@gmail.com within 30 days of the incident
Include: Your account email, date and time of downtime, description of the issue, and evidence
We will investigate and respond within 15 business days
If approved, free PDF credits will be added to your account within 5 business days

Free Tier Users:

Free Tier users are not eligible for SLA credits. Service is provided on a best-effort basis without uptime guarantees.

10.3 Service Availability

We strive to exceed the 99.9% uptime commitment
We continuously monitor service health and performance
We use AWS infrastructure for high availability and redundancy
We may perform maintenance that temporarily affects availability

10.4 Maintenance and Updates

Scheduled Maintenance:

We will provide at least 48 hours advance notice via email
Scheduled maintenance is excluded from downtime calculations
We will schedule maintenance during low-traffic periods when possible

Emergency Maintenance:

May be performed without advance notice for critical security or infrastructure issues
Emergency maintenance is excluded from downtime calculations
We will notify you as soon as reasonably possible during or after emergency maintenance

10.5 Support

Email Support: podpdfapp@gmail.com
Free Tier: Support provided on a best-effort basis, no guaranteed response times
Paid Tier Plan 1: Priority support with target response times:
- Critical issues (service down): 4 business hours
- High priority (major functionality impaired): 1 business day
- Normal priority (general questions): 2 business days
- Low priority (feature requests, documentation): 5 business days
Tailored Plans: Support levels as specified in your plan agreement
Response times are targets, not guarantees
Support available in English during business hours (9 AM - 6 PM Sri Lanka Time, Monday-Friday)

11. Intellectual Property

11.1 PodPDF Platform

XADLABS (PVT) LTD owns all rights to the platform, infrastructure, and codebase
The PodPDF name, logo, and branding are trademarks of XADLABS (PVT) LTD
You may not use our trademarks without written permission

11.2 User Content

You retain all rights to content you submit
You grant us only the rights necessary to provide the Service
We make no claim to ownership of your generated PDFs

11.3 Third-Party Components

The Service may include open-source software
Third-party components are subject to their respective licenses

12. Webhooks and Integrations

12.1 Webhook Configuration

You may configure webhook URLs to receive job completion notifications
Webhook URLs must be valid HTTPS endpoints
You are responsible for maintaining webhook endpoint security and availability

12.2 Webhook Delivery

We will attempt to deliver webhooks with up to 3 retries
We are not responsible for failed webhook deliveries due to endpoint unavailability
Webhook failures do not affect job completion status

12.3 Third-Party Integrations

You are responsible for compliance with third-party service terms
We are not liable for issues with third-party services you integrate with

13. Limitation of Liability

13.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

13.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, XADLABS (PVT) LTD AND PODPDF SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

Your use or inability to use the Service
Any unauthorized access to or use of our servers or your data
Any interruption or cessation of the Service
Any bugs, viruses, or harmful code transmitted through the Service
Any errors or omissions in content
Any third-party content or conduct

13.3 Maximum Liability

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100 USD, WHICHEVER IS GREATER.

13.4 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless XADLABS (PVT) LTD, PodPDF, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorney's fees, arising out of or in any way connected with:

Your access to or use of the Service
Your violation of these Terms
Your violation of any rights of another party
Content you submit to the Service
Your use of API keys or webhooks

15. Account Termination

15.1 Termination by You

You may delete your account at any time through the Settings page
Account deletion is permanent and cannot be undone
Deletion removes your account, job records, and rate limit records
Outstanding balances must be paid before account deletion

15.2 Termination by Us

We may suspend or terminate your account at any time, without notice, for:

Violation of these Terms
Violation of Acceptable Use Policy
Fraudulent or illegal activity
Non-payment of fees
Abusive behavior toward our staff or other users
Any reason at our sole discretion

15.3 Effect of Termination

You will lose access to the Service immediately
Outstanding fees remain due and payable
We may delete your data in accordance with our retention policies
Sections that by their nature should survive termination will survive (e.g., liability limitations, indemnification, dispute resolution)

16. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information. By using the Service, you agree to our Privacy Policy, which is incorporated into these Terms by reference.

Key privacy points:

We collect minimal personal information (email, name, usage data)
We use AWS infrastructure with industry-standard security
We comply with GDPR and CCPA requirements
Generated PDFs are stored for 1 hour only
You can request data deletion by deleting your account

Please review our Privacy Policy for complete details.

17. Changes to Terms

17.1 Right to Modify

We reserve the right to modify these Terms at any time. Changes may include but are not limited to:

Changes to pricing (with email notification)
Changes to usage limits or features
Changes to supported services or authentication methods
Updates to comply with legal requirements

17.2 Notification of Changes

We will notify you of material changes via email to your registered email address
We may also post notices on our website or dashboard
Changes will be effective 14 days after notification, or immediately for legal compliance

17.3 Your Options

If you do not agree to changes:

You may stop using the Service
You may delete your account
Continued use after changes take effect constitutes acceptance

18. Dispute Resolution and Governing Law

We operate globally using cloud infrastructure and serve customers worldwide. However, for legal purposes, the following governing law and jurisdiction apply:

18.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Sri Lanka, without regard to its conflict of law provisions.

18.2 Jurisdiction

Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

Note: While Sri Lanka law governs these Terms, we comply with applicable international data protection regulations (GDPR, CCPA) and industry standards wherever our customers are located.

18.3 Informal Resolution

Before filing a legal claim, you agree to contact us at podpdfapp@gmail.com to attempt to resolve the dispute informally for at least 30 days.

18.4 Waiver of Class Actions

You agree to resolve disputes with us on an individual basis only. You waive any right to bring claims as part of a class action, collective action, or representative proceeding.

19. Miscellaneous Provisions

19.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and XADLABS (PVT) LTD regarding the Service.

19.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

19.3 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

19.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms at any time without notice.

19.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, natural disasters, internet disruptions, or AWS service outages.

19.6 Third-Party Services

The Service relies on third-party infrastructure providers (AWS, Google OAuth). We are not responsible for third-party service failures, terms changes, or discontinuation.

19.7 Export Controls

You may not use or export the Service in violation of export laws and regulations of Sri Lanka, the United States, or any other applicable jurisdiction.

20. Contact Information

If you have any questions about these Terms, please contact us:

Email: podpdfapp@gmail.com
Website: https://app.podpdf.com