Terms of Service

1. Introduction and Acceptance of Terms

Welcome to PodPDF ("Service", "we", "us", or "our"), operated by XAD LABS (PVT) LTD. These Terms of Service ("Terms") govern your access to and use of the PodPDF platform, including our website at https://app.podpdf.com, our API services, and all related services (collectively, the "Service").

We operate globally using cloud infrastructure. PodPDF is built on Amazon Web Services (AWS) and serves customers worldwide. Customers worldwide may use the Service regardless of their location.

By accessing or using PodPDF, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

2. Service Description

PodPDF is a PDF generation platform that provides two primary methods of access:

2.1 Web Application

• Browser-based interface for manual PDF generation
• No coding knowledge required
• Upload HTML, Markdown, or image files
• Real-time PDF generation and download

2.2 API Integration

• RESTful API for automated PDF generation
• Programmatic access via API keys
• Support for HTML, Markdown, and image inputs
• Webhook notifications for asynchronous jobs
• Integration into applications and workflows

Both methods count toward your usage quota and are subject to the same terms and limitations.

3. Account Registration and Authentication

3.1 Account Creation

• You must create an account to use the Service
• You must provide a valid email address
• You must be at least 13 years of age to use the Service
• Email verification is required before accessing the Service

3.2 Authentication Methods

We support the following authentication methods:

• Email and Password: Traditional account creation via AWS Cognito
• Google OAuth: Sign in using your Google account
• API Keys: For programmatic API access (created within the dashboard)

When using Google OAuth, you authorize us to access your Google profile information (name, email) as permitted by Google's OAuth policies. You are responsible for maintaining the security of your Google account.

3.3 Account Security

• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account
• You must notify us immediately at podpdfapp@gmail.com of any unauthorized access
• We are not liable for any loss or damage from your failure to maintain account security

3.4 Account Information

• You must provide accurate and complete information
• You must keep your account information up to date
• We reserve the right to suspend or terminate accounts with false or misleading information

4. Plans, Pricing, and Billing

4.1 Free Tier

• Quota: 100 PDFs (all-time free, non-renewable, cumulative)
• Rate Limit: 20 requests per minute
• Price: $0.00 per PDF
• Features: Full access to all PDF generation features
• Limitations: Once quota is exhausted, you must upgrade to continue

4.2 Paid Tier Plan 1

• Quota: Unlimited PDFs
• Rate Limit: No rate limiting
• Price: $0.01 per PDF generated
• Features: Full access, priority support, unlimited API keys
• Billing: Credit-based billing (purchase credits upfront, deducted after each PDF generation)

4.3 Enterprise / Tailored Plans

• Enterprise plans are billed at the same rate of $0.01 per PDF as the standard paid plan
• Monthly invoice billing: Enterprise customers are invoiced monthly (NET-30) based on actual usage — no upfront credit purchase required
• No service interruption: PDF generation continues uninterrupted regardless of billing cycle; invoices are settled after the fact
• Tailored plans may include custom quotas, webhook limits, and support levels as agreed
• Contact us at podpdfapp@gmail.com for enterprise plan setup

4.4 Free Credits

• We may provide users with free credits at our sole discretion
• Free credits may be offered as discounts, bonuses, promotional offers, or for any other reason we determine
• We control who receives free credits and the amount of credits provided
• Free credits are subject to any terms and conditions we specify at the time of issuance
• We reserve the right to revoke or modify free credits at any time
• Free credits cannot be transferred, sold, or exchanged for cash
• Free credits may have expiration dates as determined by us

4.5 Price Changes

• We reserve the right to change pricing at any time
• Notification: We will notify you of price changes via email to your registered email address
• Advance Notice: Price changes will be communicated at least 14 days before taking effect
• Your Options: If you do not agree to price changes, you may:
  • Discontinue using the Service
  • Delete your account
  • Continue using the Service at the new rates after the effective date
• Continued Use: Your continued use of the Service after price changes take effect constitutes acceptance of the new pricing

4.6 Payment and Billing

• Paid plans use a credit-based billing system
• You must purchase credits upfront ($0.01 per PDF)
• Credits are deducted after each PDF generation
• You must have sufficient credits to generate PDFs
• Free credits (if included) are consumed before purchased credits
• Credits do not expire unless otherwise specified
• Payment is due immediately upon credit purchase
• We reserve the right to suspend service for insufficient credits
• All prices are in United States Dollars (USD)
• Enterprise plans may use invoice billing (NET-30) as specified in custom contracts

4.7 Refunds and Service Credits

Credit Purchase Refunds:

We offer a 14-day refund policy. If you are not satisfied, you may request a refund within 14 days of your purchase. To request a refund, contact us at podpdfapp@gmail.com.

5. Usage Limits and Technical Restrictions

5.1 Content Size Limits

• HTML/Markdown: Maximum 5 MB per request
• Images: Maximum 5 MB per image
• Total Upload: Maximum 10 MB per request
• Image Dimensions: Maximum 10,000 x 10,000 pixels per image

5.2 Page Limits

• Production Environment: Maximum 100 pages per PDF
• Development Environment: Maximum 2 pages per PDF
• Requests exceeding page limits will be rejected with an error
• No truncation is performed; the entire request will fail

5.3 Rate Limits

• Free Tier: 20 requests per minute
• Paid Tier Plan 1: No rate limiting
• Tailored Plans: Rate limits as specified in your plan agreement
• API Gateway throttling may apply to all users during high traffic

5.4 Processing Timeouts

• Quick Jobs: Maximum 30-second processing time
• Jobs exceeding 30 seconds will timeout and fail
• Use long job endpoint for larger documents

5.5 Image Limits

• API: Maximum 100 images per request
• Playground (Web UI): Maximum 20 images per request
• Supported formats: PNG, JPEG only

6. API Keys and Security

6.1 API Key Creation

• You may create API keys through the Settings page
• API keys are shown only once upon creation
• You are responsible for storing API keys securely
• Lost API keys cannot be recovered; you must create new ones

6.2 API Key Security

• Never commit API keys to version control
• Never share API keys publicly
• Use environment variables to store keys
• Use separate keys for development and production
• Rotate keys regularly for production systems

6.3 API Key Management

• You can revoke API keys at any time
• Revoked keys cannot be reactivated
• You must create new keys to replace revoked ones
• We may revoke keys if we detect abuse or security violations

6.4 Responsibility for API Key Usage

• You are responsible for all API requests made with your API keys
• All usage charges apply regardless of whether requests were authorized by you
• Immediately revoke compromised API keys and contact podpdfapp@gmail.com

7. Content and Data Ownership

7.1 Your Content

• You retain all rights to content you submit to PodPDF (HTML, Markdown, images)
• You grant us a limited license to process your content solely for providing the Service
• We do not claim ownership of your content
• We do not use your content for any purpose other than PDF generation

7.2 License to Use the Service

You grant us permission to:

• Process your submitted content to generate PDFs
• Store your content temporarily during processing
• Store generated PDFs temporarily as described in Section 8

7.3 Content Restrictions

You may not submit content that:

• Violates any law or regulation
• Infringes intellectual property rights of others
• Contains malware, viruses, or harmful code
• Is defamatory, obscene, or hateful
• Violates privacy rights of others

8. PDF Storage and Data Retention

8.1 Temporary PDF Storage

• Quick Jobs: PDF is returned directly in the HTTP response; not stored persistently
• Long Jobs: PDF is stored in Amazon S3 for up to 24 hours, then automatically deleted from our servers
• Download link expiry: The pre-signed S3 URL provided to access your PDF is valid for 1 hour only. After 1 hour the link is deactivated and can no longer be used to download the file, even though the file itself may still exist in storage
• Your Responsibility: Download your PDF within 1 hour of receiving the link. If your link expires, the file cannot be retrieved via that URL even if it has not yet been deleted

8.2 No Long-Term Storage

• We do not provide long-term PDF storage
• We are not responsible for PDFs not downloaded within the 1-hour link validity window
• Files are permanently deleted after 24 hours and cannot be recovered
• You must regenerate PDFs if you need them again

8.3 Job Records

• Job metadata (status, creation time, page count) is retained indefinitely for all tiers
• All job records are kept permanently with no automatic deletion
• Job records do not include PDF content, only metadata

8.4 Input Content

• Your input content (HTML, Markdown, images) is processed in memory
• Input content is not stored persistently on our servers
• Input content is deleted immediately after PDF generation

9. Acceptable Use Policy

9.1 Prohibited Activities

You may not use PodPDF to:

• Generate illegal, fraudulent, or deceptive content
• Create spam, phishing materials, or malicious documents
• Violate intellectual property rights
• Harass, threaten, or harm others
• Circumvent usage limits or quotas
• Reverse engineer or attempt to extract source code
• Use automated systems to abuse the Service
• Resell or redistribute the Service without authorization
• Generate excessive traffic to disrupt service availability

9.2 Compliance with Laws

• You must comply with all applicable laws and regulations
• You are responsible for ensuring your use complies with local laws
• You must comply with export control and sanctions laws

9.3 Enforcement

• We reserve the right to investigate violations
• We may suspend or terminate accounts for violations
• We may report illegal activity to law enforcement
• We are not obligated to provide advance notice before termination for violations

10. Service Availability and Support

10.1 Service Availability

We strive to maintain high availability of the PodPDF Service but do not make formal uptime commitments or service level guarantees. The Service is provided on a best-effort basis for all users.

• We continuously monitor service health and performance
• We use AWS infrastructure for high availability and redundancy
• We may perform maintenance that temporarily affects availability

10.2 Maintenance and Updates

Scheduled Maintenance:

• We will provide at least 48 hours advance notice via email
• Scheduled maintenance windows will be announced in advance
• We will schedule maintenance during low-traffic periods when possible

Emergency Maintenance:

• May be performed without advance notice for critical security or infrastructure issues
• We will minimize duration of emergency maintenance
• We will notify you as soon as reasonably possible during or after emergency maintenance

10.3 Support

• Email Support: podpdfapp@gmail.com
• Free Tier: Support provided on a best-effort basis, no guaranteed response times
• Paid Tier Plan 1: Priority support with target response times:
  • Critical issues (service down): 4 business hours
  • High priority (major functionality impaired): 1 business day
  • Normal priority (general questions): 2 business days
  • Low priority (feature requests, documentation): 5 business days
• Tailored Plans: Support levels as specified in your plan agreement
• Response times are targets, not guarantees
• Support available in English during business hours (9 AM - 6 PM Sri Lanka Time, Monday-Friday)

11. Intellectual Property

11.1 PodPDF Platform

• XAD LABS (PVT) LTD owns all rights to the platform, infrastructure, and codebase
• The PodPDF name, logo, and branding are trademarks of XAD LABS (PVT) LTD
• You may not use our trademarks without written permission

11.2 User Content

• You retain all rights to content you submit
• You grant us only the rights necessary to provide the Service
• We make no claim to ownership of your generated PDFs

11.3 Third-Party Components

• The Service may include open-source software
• Third-party components are subject to their respective licenses

12. Webhooks and Integrations

12.1 Webhook Configuration

• You may configure webhook URLs to receive job completion notifications
• Webhook URLs must be valid HTTPS endpoints
• You are responsible for maintaining webhook endpoint security and availability

12.2 Webhook Delivery

• We will attempt to deliver webhooks with up to 3 retries
• We are not responsible for failed webhook deliveries due to endpoint unavailability
• Webhook failures do not affect job completion status

12.3 Third-Party Integrations

• You are responsible for compliance with third-party service terms
• We are not liable for issues with third-party services you integrate with

13. Limitation of Liability

13.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

13.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, XAD LABS (PVT) LTD AND PODPDF SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your use or inability to use the Service
• Any unauthorized access to or use of our servers or your data
• Any interruption or cessation of the Service
• Any bugs, viruses, or harmful code transmitted through the Service
• Any errors or omissions in content
• Any third-party content or conduct

13.3 Maximum Liability

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100 USD, WHICHEVER IS GREATER.

13.4 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless XAD LABS (PVT) LTD, PodPDF, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorney's fees, arising out of or in any way connected with:

• Your access to or use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Content you submit to the Service
• Your use of API keys or webhooks

15. Account Termination

15.1 Termination by You

• You may delete your account at any time through the Settings page
• Account deletion is permanent and cannot be undone
• Deletion removes your account, job records, and rate limit records
• Outstanding balances must be paid before account deletion

15.2 Termination by Us

We may suspend or terminate your account at any time, without notice, for:

• Violation of these Terms
• Violation of Acceptable Use Policy
• Fraudulent or illegal activity
• Non-payment of fees
• Abusive behavior toward our staff or other users
• Any reason at our sole discretion

15.3 Effect of Termination

• You will lose access to the Service immediately
• Outstanding fees remain due and payable
• We may delete your data in accordance with our retention policies
• Sections that by their nature should survive termination will survive (e.g., liability limitations, indemnification, dispute resolution)

16. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information. By using the Service, you agree to our Privacy Policy, which is incorporated into these Terms by reference.

Key privacy points:

• We collect minimal personal information (email, name, usage data)
• We use AWS infrastructure with industry-standard security
• We comply with GDPR and CCPA requirements
• Generated PDFs are stored for up to 24 hours; the download link expires after 1 hour
• You can request data deletion by deleting your account

Please review our Privacy Policy for complete details.

17. Changes to Terms

17.1 Right to Modify

We reserve the right to modify these Terms at any time. Changes may include but are not limited to:

• Changes to pricing (with email notification)
• Changes to usage limits or features
• Changes to supported services or authentication methods
• Updates to comply with legal requirements

17.2 Notification of Changes

• We will notify you of material changes via email to your registered email address
• We may also post notices on our website or dashboard
• Changes will be effective 14 days after notification, or immediately for legal compliance

17.3 Your Options

If you do not agree to changes:

• You may stop using the Service
• You may delete your account
• Continued use after changes take effect constitutes acceptance

18. Dispute Resolution and Governing Law

We operate globally using cloud infrastructure and serve customers worldwide. However, for legal purposes, the following governing law and jurisdiction apply:

18.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Sri Lanka, without regard to its conflict of law provisions.

18.2 Jurisdiction

Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

Note: While Sri Lanka law governs these Terms, we comply with applicable international data protection regulations (GDPR, CCPA) and industry standards wherever our customers are located.

18.3 Informal Resolution

Before filing a legal claim, you agree to contact us at podpdfapp@gmail.com to attempt to resolve the dispute informally for at least 30 days.

18.4 Waiver of Class Actions

You agree to resolve disputes with us on an individual basis only. You waive any right to bring claims as part of a class action, collective action, or representative proceeding.

19. Miscellaneous Provisions

19.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and XAD LABS (PVT) LTD regarding the Service.

19.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

19.3 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

19.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms at any time without notice.

19.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, natural disasters, internet disruptions, or AWS service outages.

19.6 Third-Party Services

The Service relies on third-party infrastructure providers (AWS, Google OAuth). We are not responsible for third-party service failures, terms changes, or discontinuation.

19.7 Export Controls

You may not use or export the Service in violation of export laws and regulations of Sri Lanka, the United States, or any other applicable jurisdiction.

20. Contact Information

If you have any questions about these Terms, please contact us:

Email: podpdfapp@gmail.com
Website: https://app.podpdf.com